Online Headshop Cancellation Policy
Updated 3 months ago
I'M NO LONGER INTERESTED IN RECEIVING MY STORE ORDER, CAN I REQUEST TO CANCEL THE ORDER?
Yes, we can attempt to cancel the unfulfilled store order if an email request is sent to cx@hemper.co and as long as the order has NOT BEEN fulfilled yet by our shipping department.
If the shipping label has been created and a tracking email was sent, WE WILL NOT be able to stop the order from shipping out. Please just REJECT the package and our returns department will be able to process a refund once the order reaches our distribution facility.
Please see our Refund Policy for more information on how refunds are issued.
