Hemper Refund Policy

WHAT IS HEMPER'S REFUND POLICY?

Refunds are issued to the original form of payment used on the store order in the event that a cancellation request is sent within 24 hours of the order date to cx@hemper.co.

For Out of Stock items: we issue refunds to the original form of payment used if any items on the order sell out and we are unable to replenish in a timely manner.

For Returns/Exchanges: we issue refunds in the form of an E-Gift Card (or store credit) to be used on future purchases. E-Gift Cards never expire and can be treated just like cash on our online store!

For Subscription Cancellations: Please review your SUBSCRIPTION CONTRACT for refund details on subscription cancellations.

Note: Refunds can take up to 2-5 business days to clear and 3-5business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase your item(s), your funds will be refunded back to your E-Gift Card. Please reuse the E-Gift Card on your next purchase.

Hemper reserves the right to make any exception to this policy in the following situations, but are not limited to:

  1. Out of Stock Items
  2. Cancellation Request received within 24 hours of Order Date
  3. Duplicate Orders

If you have any additional questions, then please contact cx@hemper.co.

Store Credit Gift Card will be sent to the email address that is on file for the customer. The gift card can only be used on a desktop or laptop device and it never expires.
Return to Sender packages will be refunded via store credit gift card only. The credit will be for the amount of the items and any applicable taxes minus the initial shipping charge.


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