Subscription Box Shipping Information

To ensure that your order is processed and shipped in a timely manner from our Las Vegas warehouse, please make sure that your shipping address is entered FULLY and CORRECTLY. Please include all relevant and/or required information. In addition, the use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS IF THE SHIPPING ADDRESS INFORMATION PROVIDED IS INCORRECT OR INCORRECTLY ENTERED AT THE TIME OF PURCHASE.

After you place your order, an order confirmation is sent to your email address. Please review the order confirmation carefully and make sure your shipping information is correct. If you notice an error in your shipping address, please email cx@hemper.co right away!
If our warehouse management team cannot ship the order due to an invalid shipping address, then the order will be extremely delayed, and in some cases, the order will be cancelled and refunded. We apologize in advance for any inconvenience but this issue is out of our control.

ARE SUBSCRIPTION BOXES SHIPPED DISCREETLY?

Yes, all of our boxes are shipped discreetly in a solid white-unmarked poly mailer bag - this helps maintain your privacy to the up-most extent. We ship under our fulfillment company, BRH Fulfillment, to maintain discreet shipping. Nowhere on the physical packaging itself (including the return address) is there anything HEMPER related!

WHEN DO SUBSCRIPTION BOXES BEGIN SHIPPING?

Subscription box orders normally start to ship around the 15th or earlier. Once we start shipping boxes, we’ll continue shipping until the 13th of the following month.

We ship monthly boxes in accordance to order date and normally boxes get delivered within 10-15 business days from the order date. In addition, USPS First Class/Priority Mail and Globegistics are services that take effect AFTER your box has left our facility, NOT from your original order date!

If you haven’t received a tracking email within 10 business days, please email us at cx@hemper.co.

HOW MUCH DOES SHIPPING COST FOR SUBSCRIPTION BOXES?

$2.99 for US customers and $20 for non-US/Canada.

WHERE DO YOU SHIP TO?

We ship to all 50 states, Canada & Worldwide. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from hemper.co, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

WHAT HAPPENS IF MY SUBSCRIPTION BOX GETS RETURNED TO SENDER?

Returned to sender subscription box orders are subject to a reshipment fee reflecting the actual cost for us to ship the order from our Nevada facility. Please email contact@hemper.co so a customer support team member can email an invoice to the email address associated with the order. Once the invoice is paid, we’ll reship the box! If you decide to not reship the box, please let us know and we'll issue store credit in the form of an E-Gift Card minus the initial shipping charge.

As per our policies, HEMPER does not take responsibility for lost, misplaced, incorrectly delivered shipments if the address information provided is incorrect at the time of purchase, or if the mail carrier is unable to successfully deliver your package.


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