Subscription Box Shipping Information
Updated 6 months ago
To ensure that your order is processed and shipped in a timely manner from our Las Vegas warehouse, please make sure that your shipping address is entered FULLY and CORRECTLY. Please include all relevant and/or required information. In addition, the use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring timely delivery. WE DO NOT TAKE RESPONSIBILITY FOR LOST, MISPLACED, OR INCORRECTLY DELIVERED SHIPMENTS IF THE SHIPPING ADDRESS INFORMATION PROVIDED IS INCORRECT OR INCORRECTLY ENTERED AT THE TIME OF PURCHASE.
ARE SUBSCRIPTION BOXES SHIPPED DISCREETLY?
Yes, all of our boxes are shipped discreetly in a solid white-unmarked poly mailer bag - this helps maintain your privacy to the up-most extent. We ship under our fulfillment company, BRH Fulfillment, to maintain discreet shipping. Nowhere on the physical packaging itself (including the return address) is there anything HEMPER related!
WHEN DO SUBSCRIPTION BOXES BEGIN SHIPPING?
Subscription box orders normally start to ship around the 15th or earlier. Once we start shipping boxes, we’ll continue shipping until the 13th of the following month.
If you haven’t received a tracking email within 10 business days, please email us at cx@hemper.co.
HOW MUCH DOES SHIPPING COST FOR SUBSCRIPTION BOXES?
$2.99 for US customers and $20 for non-US/Canada.
WHERE DO YOU SHIP TO?
We ship to all 50 states, Canada & Worldwide. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from hemper.co, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
(Covid Shipping Updates )
Yes, Shipping times depends on the shipping option you choose. We have First class (3-5 business days) or Priority mail (1-3 business days). Please note, shipping times are much different than fulfillment/processing times. Typically, it take us 3-7 business days to successfully pick the order from the warehouse, pack it, and have it shipped out to customers. On some occasions, the average fulfillment time could increase to 7-15 business days, and on very rare occasions, the average fulfillment time could increase to 15-20 business days. After the order has been successfully fulfilled, the package will then be waiting for pickup by USPS. After the package has left our warehouse and has been scanned into the USPS system, the shipping option of your choice will then take into effect.
As a result, we’re taking extra precautions to protect the health and safety of both you and our warehouse employees. That means online order shipments will take longer than usual due to the influx of orders being received and strict health protocols our limited warehouse staff must adhere to.
These are temporary measures that our company has decided to take to protect the health and wellness of our staff, customers and community. We will evaluate our operations on a week-by-week basis. We apologize for any inconvenience these changes may cause but we greatly appreciate your understanding
Thank you again for being so patient and understanding with us during these challenging times.
WHAT HAPPENS IF MY SUBSCRIPTION BOX GETS RETURNED TO SENDER?
Returned to sender subscription box orders are subject to a reshipment fee reflecting the actual cost for us to ship the order from our Nevada facility. Please email contact@hemper.co so a customer support team member can email an invoice to the email address associated with the order. Once the invoice is paid, we’ll reship the box! If you decide to not reship the box, please let us know and we'll issue store credit in the form of an E-Gift Card minus the initial shipping charge.
